Warehouse interior with shelving units and promotional product inventory

Swag warehousing and fulfillment: we store, you send.

We store your branded merchandise, pick and pack every send, and ship anywhere in North America from warehouses on both sides of the border, so your swag never has to cross it.

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How it works

What is swag fulfillment and how does it work?

Swag fulfillment means your branded merchandise is stored, picked, packed, and shipped by a partner instead of piling up at your office. Here's how it works with us: order your swag and we hold it. When someone needs it, you request a shipment from your dashboard and we pick, pack, and send it, with tracking attached and every send recorded.

And you're never guessing. Your dashboard shows live inventory and every shipment at a glance, and when finance asks who's been ordering what, spend by cost center is a report we hand you, not a spreadsheet you build.

It's how the Jane Goodall Institute of Canada runs their merch program. Their swag is stored with us, and when a campaign, event, or team need comes up, they request the send and we handle the rest. Nothing over-ordered, nothing gathering dust.

  1. Step 1

    Order your swag

    Shop the catalog like any order. Instead of one big delivery, it goes into storage with us.

  2. Step 2

    We receive and count it

    Every item is counted in and added to your live inventory.

  3. Step 3

    You request a shipment

    A few clicks in your dashboard: what to send, where it goes.

  4. Step 4

    We pick, pack, and ship

    Right-sized packaging, tracking attached, anywhere in North America.

Where will our swag be stored?

In our own warehouses in Toronto and Salt Lake City. Canadian orders ship from Canada and US orders ship from the US, so your swag never crosses a border on its way to your people. No customs forms, no duties, no shipments stuck in between.

Wherever your swag is stored, you see it. Your dashboard shows what's in stock and what's shipped, so stored never means out of sight.

Both facilities handle receiving, counting, storing, and shipping, with on-site security that keeps your products safe.

Ethical Swag team member in warehouse with branded merchandise

How do we track our warehoused swag inventory?

From your own dashboard, with your own secure login. Live inventory that's always current, every shipment past and present with tracking attached, and reporting that shows who shipped what, where it went, and what it cost by team, location, or cost center.

  • Live inventory

    What's in stock right now, not what a monthly email said three weeks ago.

  • Shipment requests in a few clicks

    Pick the items, set the destination, done. We pick, pack, and ship.

  • Tracking on every send

    No email chain, no digging through your inbox for a tracking number.

  • Reporting finance will actually like

    Spend by cost center, team, or location is a report we hand you, not a spreadsheet you build.

  • Full shipment history

    Every send on record, so “who got what” is never a mystery.

The dashboard is one part of the platform every client gets. See the platform

SwagCentral monthly billing dashboard on a laptop screen, showing warehousing, kitting, and shipping fees broken down by month
Team member picking and packing branded merchandise from warehouse storage shelves
Pick and pack

What is a pick and pack service for swag?

Pick and pack means we pull exactly what each shipment needs from your stored inventory, pack it in right-sized packaging, and ship it. One box to a new hire, fifty to a conference, or a bulk send to a branch office, all from the same inventory.

  • Nothing over-ordered

    When you can see your inventory, you stop ordering “just in case.” Live stock levels mean you buy what you'll actually use, and reorder when you actually need to.

  • Nothing shipped in a box twice its size

    Every send is packed to fit. Right-sized packaging means less filler, less waste, and no paying to ship air.

Have something of your own that belongs in storage? We can receive it and add it to your inventory. Receiving fees are spelled out in your statement of work, so nothing shows up as a surprise.

Swag warehousing and fulfillment FAQs

Find the answers to your warehousing questions here

Where do you store our swag?

In our own warehouses in Toronto and Salt Lake City. Canadian orders ship from Canada and US orders ship from the US, so your swag never crosses a border.

How do we see what's in stock?

From your dashboard, with your own secure login. Inventory is live and always current, so you're checking real stock levels, not last month's email.

What does swag storage cost?

It depends on what you're storing and how much. Storage and fulfillment fees are spelled out in your statement of work before you sign, so nothing shows up as a surprise.

How fast do shipments go out?

Within two business days of your dashboard request. You choose standard or urgent shipping for each send, so the delivery speed matches how quickly it's needed.

Do you ship in both Canada and the US?

Yes. We ship anywhere in North America, with Canadian orders fulfilled from Canada and US orders fulfilled from the US.

What about duties and customs?

Within North America, nothing to clear. Your swag ships from within the country it's going to, so there are no customs forms, no duties, and no shipments held at the border. International sends are the exception, and duties and taxes for those depend on the destination.

Can you send bulk shipments and individual packages?

Yes, both, from the same inventory. One welcome box to a new hire, a carton to an event, or a bulk send to a branch office, all requested the same way from your dashboard.

What happens if items are lost or damaged?

Anything lost or damaged in our warehouse is credited back to you. Once a shipment is with the carrier, loss or damage in transit is handled through the carrier's claims process.

What's the difference between Swag Packs and your Pick & Pack service?

Swag Packs are assembled boxes where every recipient gets the same set of items. Pick and pack pulls whatever each shipment needs from your stored inventory, so every send can be different. They also work together: we can store your assembled packs and ship those on demand too.

Can you ship warehoused swag internationally?

Yes, for individual sends. Most shipments stay within North America, where your swag ships duty-free from the country it's going to. We don't ship bulk orders internationally, but we can arrange individual international sends from your stored inventory case by case; those carry duties and taxes that vary by destination, so tell us where your people are and we'll walk you through it.

We're here
for you.

Our experienced account managers are here to help and guide you each and every step of the way.

Account manager

Contact Us

You can also text or call us at:

(877) 256-6998 | (902) 500-1086

Or reach us via email at:

[email protected]

Your office closet has better things to do.

A meeting is 30 minutes: your questions, a live look at the dashboard, and straight answers on how storage and fulfillment would work for your swag. No commitment.

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