FAQ

You simply select the products you’re interested in on our site, and then check off the box during checkout to let us know you’re interested in Swag Pack services and one of our team members will reach out via email to start the process.

Swag Packs order starts at 25 units with as many products inside as you need. Please note that minimum order quantities (MOQ) for all products apply. But, if there are leftover products, we can ship it to you in bulk for future uses! Contact us if you have specific questions regarding quantities.

Most products are able to be customized with your logo or message. Edible products, such as coffee, candy, honey, etc. cannot be customized.

Yes, you can. Please leave us a note while placing your order.

You can add as many products as you like to a Swag Pack. Note that the heavier the pack, the shipping expenses will be higher and you might require to upgrade to a bigger box!

Each product in the Swag Pack can be decorated independently - they don’t all have to have the same logo or design. For example, if you have 5 products in your Swag Pack, each can be individually designed with different logos or artwork based on your preference.

Yes, we do and the assembly (kitting) cost is already included in each Swag Pack. The price you see on the screen is final, except if there are modifications to be made to the order after the kitting process has already been completed. In this case, a “rekitting” fee applies. Our team can provide more info about our fulfilment services and pricing - just reach out!

Ethical Swag does not assume responsibility for items that do not fit so please choose your sizes wisely.

Swag Packs: A selection of 1 or more products that are purchased in bulk and shipped to one of our fulfilment centres. Once we receive all the products, we kit up the inventory into Swag Packs and store the assembled packs so they can be shipped out as needed.Pros of Swag Packs: Because all of the kitting is done up front, these packs can be shipped out very quickly upon receipt of a shipment request. Pick and Pack: Items are purchased in bulk and stored in bulk at one of our fulfilment centres. When you want to ship something, you submit a shipment request and let us know what you want to ship. We then Pick and Pack up the items and ship the package. Pros of Pick and Pack: More flexibility so ship different combinations of products based on the situation or the recipient.

We recommend ground shipping on our bulk orders for a couple of reasons. It is better on our carbon footprint and it is significantly more cost effective! So we allow for up to 5 days shipping on all orders. Shipping will be calculated by one of our team members and included on your “Estimate” once we know all the details of your order.

Yes, we call that drop shipping. Please make a note of the multiple shipping addresses if you know them when submitting your “Request for Estimate”. If you know you need to ship to multiple addresses but don’t have the addresses yet, we can finalize those details before you “approve” your order and pay.

We need to confirm your shipping address, quantities, etc. of your order so a shipping quote will be included on our “Estimate” once one of our team has had a chance to review all of your details

You can update the in-hands date for your order during the “Estimate” stage. You can go ahead and submit your “Request for Estimate” and still have a chance to change the date. It is important to note that once you “Approve” the order no more changes can be made.

Swag Packs are typically drop-shipped to individual addresses. Additionally, we can ship multiple assembled Swag Packs in a bigger box to one address (your office, for example). You decide how you want your Swag Pack project to be shipped!

For Pick and Pack shipments, freight costs depend on the size and weight of the products, as well as the shipping destination. We charge market rates for each shipment and provide you with a monthly bill for all shipping costs accrued throughout the month

We choose a custom sized box to best fit your products and keep your shipping footprint as small as possible.

We have various gift box sizes or biomailers that will fit your Swag Pack needs!

For Pick and Pack shipments, freight costs depend on the size and weight of the products, as well as the shipping destination. We charge market rates for each shipment and provide you with a monthly bill for all shipping costs accrued throughout the month.
For Swag Packs, shipping is $20 for domestic addresses and market rate for anything being shipped internationally.

Yes! We'll ship Swag Packs to as many addresses as needed. We can also split-ship your bulk orders to more than one location. Just let us know when placing your order.

If you need us to hold on to part of your order to send out at a later date, let us know! We can warehouse your branded products for you. Contact us to let us know you’re interested in warehousing - we would love to chat!

You can update the in-hands date for your order during the “Estimate” stage. You can go ahead and submit your “Request for Estimate” and still have a chance to change the date. It is important to note that once you “Approve” the order no more changes can be made.

If a package is returned, we will contact you to ensure that the shipping address that was provided is correct. If you want to attempt a second shipment, we will check the details and attempt to ship it out again. Alternatively you can choose to restock the package into your inventory. Additional fees will apply for return handling, reshipping, and / or restocking. Contact us for more information about our pricing.

We have a Shipment Request Template that we will send you with your Estimate. It must be filled out and returned to us at least 2 weeks prior to your in-hands date.

No, we do not. We will be only working with you, the person who is responsible for submitting the order.

Yes! International shipments will take longer and additional costs will apply to cover duties or customs fees.

We do our best to ensure that the addresses submitted to us are correct, but it is up to you to make sure you are submitting the correct address of your recipients. If you would like us to collect recipient addresses on your behalf, reach out to us about our Pop-Up Shops service.

We can ship the packs directly to your recipients’ addresses or in bulk (several kitted Swag Packs in a larger box) if you prefer to distribute them yourself. Please notify us how you would like it shipped while placing your order.

If you need us to warehouse your branded swag for on-demand drop-shipping, let us know! We can warehouse your branded products for you. Contact us to let us know you’re interested in warehousing - we would love to chat!

We can absolutely help get your artwork ready to be decorated on your products! If you do not have artwork in vector artwork, we can create it for you based on a high-resolution png or jpg file. Please note that additional fees apply.

Absolutely. Our pop-up shop is perfect for this. We can set up a branded, temporary 1-page website that can be used to collect your recipients' information so you know exactly what swag needs to be ordered. Whether you need to collect sizing, colors shipping addresses, or even choices between different gift options, we can take care of it for you. All you have to do is share the link with the recipients, they submit their details, and we provide you with the information needed to move forward with your project.Our pop-up shop service is safe and secure - your data is encryped and kept strictly confidential.

Of course! You can order a sample from any product directly from the product pages. Simply toggle on “This is a sample”. You can order a maximum of 3 samples of any product. Note that the samples will be shipped unbranded (undecorated). If you require branded samples, please contact us. Please note that some products are not available for branded samples.

Once you approve all details of your Estimate, your invoice will be available within your client dashboard. You can both download the PDF of the invoice from within the dashboard, as well as send a copy of the invoice via email.

You can pay for your invoice within the dashboard via credit card (Visa, Mastercard, American Express), or you can pay via wire transfer (ACH, EFT, Wire). If selecting wire transfer, the banking details for the transfer will be provided within the dashboard and you will be prompted to upload a copy or your remittance. Once the payment has been received, our bookkeeper will update the payment status as “Paid”.

Our invoices are due upon receipt. All new clients are required to pre-pay for their first order. If you want to apply for credit terms, you can let our team know and we will send you a credit application. If approved for credit, we will let you know and will apply the terms to your next invoice. If you fail to pay in accordance with the credit terms, you will be required to pre-pay for future orders.