Deb MacPherson has been on an email chain with me that was 50+ messages long. Bless her heart! I appreciated the kind care, attention to detail, and patience received from her throughout this process. She also provided me with a spreadsheet full of UPS tracking numbers, which is extremely useful to an ops team member like me. Overall, the swag packs look better than great; they're fabulously, spectacularly amazing!!! P.S. I'm happy to offer up a testimonial to Ethical Swag as well if that helps out. I love that the glass bottle doesn't just have our logo but also has the words "The Hub Project" on its surface as well. I literally feel refreshed taking a sip of water and knowing that this product was made from recyclable materials. It's easy to grip and looks divine.